New updates are added at the bottom of this story…….
The original story (published March 11, 2022) follows:
Amazon Music is one of many music streaming services available. It competes against other big names in the industry like Spotify, Apple Music and Tidal thanks to its catalog of over 75 million songs and podcasts.
Like other similar services, you can enjoy Amazon Music both through its website and through dedicated apps for mobile devices (Android and iOS).
However, some Android users are currently facing an annoying crashing issue on Amazon Music app that prevents them from enjoying their playlists (1, 2, 3, 4, 5, 6, 7, 8, 9 , 10).
Amazon Music app crashes on Android devices
Amazon Music app crashes on Android during loading screen, according to multiple reports. Also, standard troubleshooting advice (clear cache + data, reinstall and restart) does not help to fix the problem.
Constant crashing, Pixel 6
I have a new Pixel 6, running Android 12 with February updates. This is my first time trying to run the app on this phone but it crashes completely before reaching the main screen. I tried the typical debugging stuff (clear cache, clear data, reinstall, reboot) several times in combination but got no change. I couldn’t find anything that made me think it shouldn’t work, but I wasn’t sure if I missed something.
The issue can occur on any current version of Android as there are related reports on Android 12 and Android 11. It also doesn’t seem to matter that the OS has a custom skin as it can also happen on Pixel phones.
Amazon Music app keeps crashing
Since yesterday the app crashes immediately after opening it on a Samsung Galaxy Tab A7 Lite, version 11. Previously it was working fine. Have cleared memory and cache, uninstalled and reinstalled. Always down. The reinstall icon is not displayed on the home screen. Ready to cancel. Ideas ?
Amazon team is aware and working on a fix
The Amazon team has confirmed that they are aware of the Amazon Music app crashing issue on Android. The company is working on a fix, but there are no details on an ETA for it yet.
@BigRufus, welcome to the Forum! I’m sorry to hear that you are having issues with the Amazon Music app crashing.
Our technical team is aware of the issue and is currently working on a solution. Please make sure you are using the latest version of the app.
I will update this thread as soon as a resolution is available. I apologize for the inconvenience and appreciate your patience.
Currently, there is also no workaround to help resolve or mitigate the issue while the official patch arrives. We’ll update this story once new details related to the case emerge.
Update 1 (04 April)
Thanks for the tip: Mike Goffe!
Featured Image: Amazon Music on Facebook
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