Construction Software Innovator Procore Selects Nobl9 Service Level Objective (SLO) Platform to Increase Service Reliability and Improve Operational Efficiency

ByLance T. Lee

Sep 26, 2022

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BOSTON–(BUSINESS WIRE)–Nobl9, the service level observability company, today announced that Procore Technologies Inc, one of the world’s leading providers of construction management software, has selected the lens platform for service level (SLO) Nobl9 to track service reliability to ensure the best customer experience. Procore is an all-in-one project management software that enables teams to manage all phases and aspects of projects, from pre-development and tendering to project completion. With Nobl9, Procore will be able to create and maintain SLOs across all environments and track reliability with a single source of truth for all teams.

The Procore management software follows the activity of all the builders on site. Cloud-based construction management software enables all teams—owners, managers, partners, and contractors—to collaborate and share access to documents, planning systems, and data, using one device connected to the Internet. With over two million users worldwide, Procore empowers teams to take control of construction projects, manage results for optimal quality, minimize risk and protect profits.

“As we grew, we began to adopt a service-oriented architecture for better alerting because even though our teams had alerts set up, the inherent noise of manually tracking notifications meant that some were missed and the problem solving was a reactive process,” Jessica said. Rosch, Vice President of Cloud Systems Engineering, Procore Technologies. “As we started looking for a more proactive approach for our customers, we researched different options that could work with our existing microservices architecture, and found that Nobl9 was the only one that ticked all the boxes.”

Procore began its journey to SLOs with its existing legacy observability tools, but faced challenges. Having data in different systems made it difficult to have a unified reliability story across all environments. Nobl9’s native integrations with a number of monitoring and observability platforms give Procore customers the flexibility to connect their data found across multiple sources. It was not difficult to sell the idea of ​​introducing Nobl9. According to Rosch, the team has already understood the value that Nobl9 could bring to its existing customers.

“With Nobl9, we expect to see better engineer retention, less alert fatigue, and an improved customer experience because we can focus on customer-centric impact,” Rosch said. “My advice to those just starting out on their journey to implementing SLOs is to start small. Bring in a strong program and a high performing team.

“Our work with Procore shows how our approach to observability can help companies better understand system reliability and improve customer experience,” said Kit Merker, COO, Nobl9. “Nobl9 helps organizations define and understand reliability goals. By tracking system performance, we ensure balanced and efficient reliability and support cross-team workflows so stakeholders can improve service efficiency and reliability over time.

About Nobl9

Nobl9 is the first service level observability platform that adds business context to software delivery. Global enterprises in financial services, e-commerce and SaaS industries choose Nobl9 to accelerate engineering, set clear software reliability goals and ensure end-user happiness. Nobl9 enriches data from popular enterprise observability systems and integrates into developer workflows using popular DevOps and collaboration tools. Nobl9 is backed by Battery Ventures, CRV, Sorenson Capital, Harmony Partners, Bonfire and Resolute. Learn more about nobl9.com.

About Procore

Procore is one of the world’s leading providers of construction management software. Over a million projects and over $1 trillion in construction volume have been executed on Procore’s platform. Procore’s platform connects key project stakeholders to solutions Procore has designed specifically for the construction industry – for developer, prime contractor and sub-contractor. Procore’s App Marketplace offers a host of partner solutions that seamlessly integrate with Procore’s platform, giving construction professionals the freedom to connect with what works best for them. Based in Carpinteria, California, Procore has offices around the world. Learn more at Procore.com.

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