How to Fix Microsoft Store When It’s Not Downloading Games

ByLance T. Lee

Jul 3, 2022

It is not uncommon for Windows users to encounter nasty errors while using the Microsoft Store from time to time. Sometimes the app won’t launch, and other times it has trouble downloading apps.

Sometimes the Microsoft Store is unable to download new games or update existing ones. In this guide, we will show you how to fix this problem once and for all.


1. Sign out and return to the Microsoft Store

You may not be able to download games due to a temporary bug or glitch in the Windows Store app. The easiest way to get rid of it is to log out of the store, end its process, then log back in.

Here’s how:

  1. In Microsoft Store, click your user icon in the upper right corner.
  2. Picking out Logout from the context menu.
  3. Once logged out, launch Task Manager.
  4. Head to the Process tab in Task Manager and search for Microsoft Store.
  5. Right click on it and choose Final task.
  6. Now relaunch Microsoft Store and sign in using your Microsoft credentials. If you have multiple Microsoft accounts, try signing in with another account this time and see if that helps you download new games.


2. Temporarily disable your antivirus

One of the first things to do if the Microsoft Store isn’t downloading new games or updating existing games is to temporarily disable antivirus.

There are times when security programs mistakenly detect certain legitimate processes, blocking their actions entirely. The best thing to do in this case is to temporarily disable the security program, download the required game, and then re-enable the program. If you don’t want to completely disable the security program, you can suspend certain processes like the firewall.

The same goes for Windows Defender, which can also block processes due to false positives. You can try temporarily disabling Windows Defender and see if that works for you. However, we strongly encourage you to re-enable it once you are done, as keeping it disabled for a long time can expose your system to malware and viruses.

3. Restart Windows Update Service

The Windows Update service takes care of installing new programs and their updates in the system. If this service isn’t working properly, you may likely experience issues, much like the one you’re currently experiencing.

To check if this service is working as expected, you can visit Windows Services and give the service a thumbs up. Here’s how:

  1. Hurry To win + R to open Run.
  2. Type “services.msc” in the Run text field and click Walk in.
  3. In the next window, find the Windows Update service and right-click on it.
  4. Picking out Properties from the context menu.
  5. Check if the service is running. If not, click the Begin button.
  6. If the service is already running, click the Stop button then press the Begin button.
  7. Click on Apply > OKAY to save changes and check if you can now download the games.


4. Clear Microsoft Store Cache

The Microsoft Store cache can also be corrupted, preventing you from installing new programs and files. Since cache files are temporary, deleting them is quite safe. Hope this helps you to solve the problem.

Follow these steps to continue:

  1. Hurry To win + R to open Run.
  2. Type wsreset.exe in Run and click Walk in.

This should launch the command prompt which will run the process for a few seconds. Once this is done, try downloading the targeted game again.

5. Run Built-in Windows Troubleshooters

Another solution you can try if you’re having problems with the Microsoft Store is to run some Windows built-in troubleshooters. The most effective in our case will be the Windows Store troubleshooter, designed by Microsoft to scan the system for problems that may prevent you from using the Store effectively.

Besides Windows Store troubleshooter, you can also try running System File Checker (SFC) and Deployment Image Servicing and Management (DISM). These utilities are run through the command prompt and can scan the system for potential issues.

The good thing about these utilities is that they not only identify problems but also attempt to fix them without requiring user intervention. Once you have run all the system scans, check if the issue is now resolved. If it still persists, proceed to the next method below.

6. Check storage settings

You may also face the issue if Microsoft Store is configured to download programs to a drive that has insufficient storage space. The solution, in this case, is simple, because all you have to do is change the storage settings.

If an SD or microSD card is connected to your PC, we recommend removing it and then following the steps below.

  1. Hurry To win + I together to launch Settings.
  2. Picking out System > Storage.
  3. Click on Change where new content is saved option.
  4. Expand the New applications will be saved in drop-down and choose another drive with enough storage.

7. Perform a System Restore

Microsoft Windows comes with an undo feature that allows you to return to a previous operating state of Windows. This is done using restore points that Windows occasionally creates.

If the troubleshooting methods did not work for you, you can revert to a previous Windows state using the System Restore feature where the store was working without any issues. Hopefully this will fix the error for good.

Download and play your favorite games

With the above methods, you should be able to fix the problem with the Microsoft Store and download your favorite games. If you are still having the problem, we recommend that you consider online alternatives to download programs. However, you should ensure that they are safe for your system before using them.


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