Mayor Garcetti Announces New Home Water Monitoring Device for LADWP Customers

ByLance T. Lee

Sep 29, 2022

Flume Pilot Program Will Allow Customers to Track Home Water Use, Find Leaks and Create a Water Budget

LOS ANGELES— Mayor Eric Garcetti today announced the launch of the Los Angeles Department of Water and Power’s (LADWP) Flume Pilot Program – a home water monitoring device that can track home water usage. , detect leaks and create a water budget for customers.

“We don’t need a crystal ball to see that soaring temperatures and dying reservoirs are in our future, so we must continue to find ways to help Angelenos double down on its historic efforts to conservation,” said Mayor Eric Garcetti. “While the Angelenos have taken our pleas to heart, it can be difficult to manage what you can’t measure – and now, thanks to the Flume device, customers can have the awareness they need to stay on top. of their water consumption and understand where and when they need to do a better job of conservation.

The new pilot program offers a substantial discount for the purchase of Flume, a Wi-Fi enabled device that simply attaches to a customer’s water meter and provides usage data to a downloaded app available on a smartphone, a tablet and a web browser. In addition to 24/7 water monitoring data for indoor and outdoor water usage, the app offers a host of features to help customers understand and control their water usage, including device-by-device breakdown of water usage, customizable leak determination, and water budgets that allow customers to set goals for their water usage.

To be eligible for the discount, LADWP customers must live in a single-family residence and purchase the device directly from the Flume website at www.flumewater.com/ladwp. Flume normally retails for $199, but thanks to LADWP’s pilot program, customers can now purchase a device for just $49. A $25 refundable deposit is automatically refunded once the customer has installed the device, resulting in a total cost of only $24 plus shipping and tax.

“We’ve heard from our customers what they say is helping them take better control of their water usage and utility bills and we’re thrilled to be able to offer a generous discount that we hope will inspire our customers to adopt using this smart device,” said Commissioner Mia Lehrer or the Board of Water and Power Commissioners. “This rebate, along with others like our generous turf replacement incentive and our $500 efficient washer rebate, is another important tool for our customers during this historic drought.”

“A key part of being more conscientious about our water use is understanding how we actually use that water. Currently, our customers know their home’s water usage through their semi-monthly LADWP bill,” said LADWP General Manager Martin L. Adams. “But with the Flume device, we can put that information into the hands of our customers in real time, allowing them to make more informed decisions about their water use, detect a potential leak, and ultimately fix it. save on their water bill.”

Earlier this month, Mayor Garcetti announced that Angelenos had achieved the lowest water usage for the summer months ever in the City of Los Angeles – reducing their water usage by 10% in August , 11% in July and 9% in June, all records – and urged customers to continue to hold in the face of prolonged shortages. Outdoor watering three days a week for two came into effect on June 1, 2022.

All watering continues to be limited to Mondays and Fridays for LADWP customers whose addresses end in odd numbers, and Thursdays and Sundays for all customers whose addresses end in even numbers. These restrictions also state that customers who sprinkle with sprinklers are limited to eight minutes per use; sprinkler irrigation using water-saving nozzles is limited to 15 minutes; and watering between 9:00 a.m. and 4:00 p.m. is prohibited, regardless of the watering day. Hand watering of trees is still permitted and encouraged.

LADWP’s Water Conservation Response Unit recorded an increase of more than 2,346 water waste reports in August. Individuals can report water waste through various channels: online at ladwp.com/waterwaste, by calling LADWP 1-800-DIAL-DWP or by calling the city’s 311 hotline, or through the 311 smartphone app .

In addition to a variety of rebates and incentives, LADWP, in partnership with LA Sanitation and Environment, has reopened two local recycled water refill stations so customers can collect non-potable recycled water for their landscaping needs. Both charging stations are located at the Los Angeles-Glendale Water Reclamation Plant and the LA Zoo parking lot. To be eligible for the program, Angelenos must be an active LADWP customer, complete and sign an application form, and complete a brief training available on-site. Customers have also responded by increasing the number of requests for LADWP’s Sod Replacement Rebate Program by 10 times, which offers $3 per square foot to replace a lawn with drought-tolerant landscaping.

Since Mayor Garcetti took office in 2013, LADWP customers have saved more than 256.8 billion gallons of water, enough water to fill the LA Coliseum more than 913 times, and nearly double that of the amount of water used by LADWP in an entire year. LADWP has invested hundreds of millions in its rebate programs and, in addition to rebate increases on washers and toilets last year, continues to look for ways to expand its current programs. Over the past decade, LADWP’s Turf Replacement Rebate Program has helped Angelenos replace more than 51.9 million square feet of turf, which equates to enough water savings to supply 28,087 households per year.

For more information on the pilot program and to purchase a device, please visit www.flumewater.com/ladwp. Information on other LADWP discount devices can be found at ladwp.com/save.


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