PayPal app reportedly froze when transferring money to bank

ByLance T. Lee

Oct 18, 2022

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Here is the gist of the article in video form:

New updates are added at the bottom of this story…….

The original story (published September 29, 2022) follows:

PayPal is an American online payment service that enables fast and easy money transactions worldwide. It is an electronic replacement for conventional paper-based methods like checks and money orders.

However, there seems to be a bug in the mobile app that prevents users from transferring or sending money to their bank accounts.

PayPal app crashes when transferring money

Many PayPal users (1,2,3,4,5,6,7,8,9,ten) are experiencing an issue where the mobile app crashes or freezes when transferring money to the bank.

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hey @AskPayPal, why does my app crash every time I try to transfer money to my bank? ! I NEED THIS MONEY.
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same for me so i go to paypal on browser now whenever i need to withdraw money app is bugged atm
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@AskPayPal Hello. Since the last app update, I have not been able to transfer funds to my bank account. The application freezes when I select this option.
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According to the reports, users are facing this issue since the recent v8.26.0 update. For this reason, some PayPal users are currently unable to transfer money to their respective bank accounts or pay bills.

Interestingly, the “keep money in PayPal” option works fine, but the “transfer to bank” option causes the app to crash.

Affected users even tried deleting and reinstalling the app, but to no avail.

Potential Workaround

Unfortunately, PayPal hasn’t really acknowledged the blocking issue yet. But they have recommended some general troubleshooting tips that can be followed for a potential fix.

PayPal-application-blocking-during-transfers-issue-ack
Source

Users can also temporarily switch to the web version of PayPal, as it seems to be working fine for many.

We hope the team finds a permanent solution to the issue where the PayPal app crashes when transferring money.

We’ll be keeping an eye out for further developments and updating the article as something noteworthy arises.

Update 1 (October 3, 2022)

1:52 p.m. (IST): The PayPal app recently received a new update on iOS with v8.27.0. However, it seems that users (1,2) are still experiencing freezing issues when transferring money to their bank accounts.

Update 2 (October 4, 2022)

3:30 p.m. (IST): PayPal Support is now asking affected individuals to DM them for further assistance. However, they have yet to acknowledge the problem.

Hi there! Thank you for contacting PayPal. I’m sorry for any inconvenience caused regarding the withdrawal. Please direct message us with your registered email address, so I can help you better. ^ROH (Source)

Update 3 (October 10, 2022)

12:06 p.m. (IST): PayPal recently released a new v8.27.1 update on iOS. However, there is no indication whether or not this provides a solution to the freezing problem.

Update 4 (October 11, 2022)

5:55 p.m. (IST): According to a Redditor, uninstalling and reinstalling the PayPal app fixed the problem for them. You can try these steps for a potential fix.

Delete the app and download it again, it worked for me and I got my money
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Update 5 (October 13, 2022)

5:20 p.m. (IST): PayPal acknowledged the issue where users are having trouble making transfers to the bank through the app and said they are working on a fix.

So if the latest app update did not fix the problem, it should be fixed soon.

Hello, thank you for contacting us via Twitter. We’re sorry to hear you’re having trouble making a bank transfer through the app. This is a known issue and our team has been notified and is working diligently to resolve this issue at the earliest. ^ Jyo
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Update 6 (October 14, 2022)

4:24 p.m. (IST): PayPal recently released a new v8.27.1 update on iOS. However, there is no mention of a fix for the crashing issue, but users should install it to see if it fixes the problem.

Update 7 (October 17, 2022)

10:10 a.m. (IST): Recent reports (1,2) suggest that the latest update to the Paypal app on iOS did not resolve the bank transfer blocking issue.

Is there a @PayPal outage? My app crashes when I try to transfer funds.
Source

Update 8 (October 18, 2022)

1:06 p.m. (IST): According to a user, those who have been restricted to the desktop version of PayPal due to the crashing issue can install the Android version of the PayPal app through an emulator like Bluestacks.

Yes, follow as the professor said, better use Blue Stacks android emulator next time because PayPal mobile app is still under development and good for road trip only…
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Featured image source: PayPal

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