The Best Software For Your Startup – How To Decide

ByLance T. Lee

Mar 11, 2022

Cloud computing has made running a business much easier. In the past, startups had to either design their own software or hire a vendor to do it for them. Now, there are many services and platforms to choose from.

Plus, choosing the best software for your startup is easier than ever. It is possible to take care of almost everything in your startup for a small monthly fee. This includes accounting, communication and even human resources Resources.

However, all of these benefits come with a major downside: with so many options, how do you know you’re choosing the best software solution for your startup business?

For many companies, it is trial and error. Making the wrong supplier commitment, on the other hand, is like making the wrong hire. You’re not just spending money on it, you’re also spending valuable time and effort implementing it.

That’s a lot of wasted resources if it doesn’t work out in the end. When it comes to finding the best services to outsource, the first step is to return to your True North. It means looking at the impulse that drove you to start your business in the first place.

Once you recognize your direction, you can move on to the next phase. Consider these questions:

1. What specific capabilities are you looking for in your startup?

Unfortunately, software as a service or SaaS is not tailored to your specific business needs. Therefore, when you outsource a supplier, it will certainly never be ideal.

Nonetheless, the right platforms are critical to the success of your startup. Therefore, consider all of your options and make an informed decision. Strive to get as close to 100% as possible.

Making the wrong decision based on the charm of a sales demo is the most common mistake people make. The service seems to do so many important things and they talk about it in such an attractive way. However, when you dig deeper, you’ll find that it doesn’t always do the things you need.

Therefore, it is important to distinguish between the things you must have and the things that would be nice to have. It may look good on the surface, but if it lacks functionality, it’s a waste of time and money. However, you can’t always identify value from a sales presentation alone, so always test it before you buy.

2. Do they let you try the software before you buy it?

The best software review is first-hand experience. Therefore, choosing the best software for your startup means getting your hands on the software for a while. However, a trial is not the same as a full implementation.

Many companies will encourage you to sign a long-term contract with a 25% discount for a two-year registration. However, after a few months, you will know whether the service is right for you or not. And if you’ve already made a 2-year commitment, you’ll be locked in for another 20 months.

Asking for the ability to cancel within the first few months is a better way to go. You can, for example, sign a two-year contract with the possibility of termination after the first three months. This allows you to thoroughly test the software and make sure it’s right for your business.

Truth be told, it’s hard to determine if it’s suitable unless your staff have worked on it first hand.

Reframe the sales demo to suit your needs in circumstances where a trial is not possible. Ask regularly about a particular problem your company is having and whether their department can handle it. Also, ask how it supports the issue and be sure to ask for examples.

This type of interactive presentation will show you if the program is useful. However, it will also show you how to use it. Additionally, it will reveal if the company is willing to collaborate with you to solve the problems.

3. What services does the provider offer in addition to the software?

Only half the battle is won when you have a functional and well-adapted service. When you integrate a SaaS solution into your company’s technology stack, it becomes an integral part of your day-to-day operations.

Once the sale is concluded, your relationship with the seller must not end. When you pay for a subscription service, you pay for a consistent level of service. Therefore, you should be able to get help if you run into any problems later.

Many providers, unfortunately, fall short in this area. Therefore, before committing, examine a company’s customer service reputation.

Do they have a reputation for integrating consumers feedback? Also, do they provide regular updates and respond to issues in a timely manner? Do you speak to a real person or a chatbot if you need to contact the company?

These are crucial questions and the answers will determine whether or not you have a positive experience with the product. When you outsource services, you free up time and energy to focus on your startup’s primary mission. Although these services are not essential to your goal, you must not neglect them.

The wrong software could hamper your progress. However, the right software can keep you on the right path to success.

Image Credit: Christina Morillo; pexels; Thank you!

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