The live chat software market size is expected to grow at a CAGR of 8.62% during the forecast period 2022-2027

ByLance T. Lee

Nov 21, 2022


The latest research studyLive Chat Software Market: Global Industry Trends, Share, Size, Growth, Opportunities and Forecast 2022-2027” by IMARC Group offers a comprehensive industry analysis, which includes information on the global live chat software industry.

Is the live chat software market good for investment or future trend?

Live Chat Software Market is Expected to Show a CAGR of 8.62% during the period 2022-2027.

What is the live chat software market?

Live chat software is an online service that provides instant customer support and information. It allows organizations to interact with website visitors in real time and enables individuals to communicate directly with customer service representatives via a live chat window in the browser. It offers several benefits, such as fast responses, minimal wait time, proactive and omnichannel support, personalized customer experience, and chat archiving features. It also offers reports and analytics to help businesses capture leads and optimize customer support while improving customer loyalty and overall sales. As a result, live chat software is widely used by businesses in various industries including e-commerce, retail, healthcare, automotive, real estate, information technology (IT), travel and tourism, education, banking, financial services and insurance (BFSI).

Impact of Covid-19:

We regularly monitor the direct effect of COVID-19[feminine] in the market, as well as the indirect influence of associated industries. These observations will be incorporated into the report.

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What are the changing trends drivers for Live Chat Software Market:

The growing demand for improved customer services is the major driving force behind the market. Furthermore, the significant growth in the e-commerce sector owing to the emerging trend of online shopping and increasing internet penetration is another major growth driver. Additionally, there has been a substantial shift from offline distribution channels to online retail platforms due to the implementation of lockdowns amid the sudden outbreak of the coronavirus disease (COVID-19 ). With this in mind, the growing use of e-commerce platforms for selling and buying consumer goods has increased the demand for live chat software to provide 24×7 customer support, manage queries and resolve issues. other problems.

Additionally, several key players are launching advanced live chat software integrated with innovative features, such as co-browsing and screen sharing, mobile support, social media integration, and automated pop-up messages. Along with this, the growing adoption of cloud-based live chat software by organizations to enhance customer relationship management (CRM) and enhance user experience has catalyzed the growth of the market. Other factors, including the growing popularity of live chat, growing use of smartphones, rapid urbanization, growing number of small and medium-sized enterprises (SMEs) and technological advancements, are also providing a positive impetus for growth. of the market. Looking ahead, IMARC Group expects the market value to reach US$1,486 million by 2027, growing at a CAGR of 8.62% during the forecast period (2022- 2027).

Scope of the Global Live Chat Software Market Report

Report cover


Market size value in 2021

US$900 million in 2021

Market forecast in 2027

US$1,486 million by 2027

Rate of growth

CAGR of 8.62% from 2022-2027

Base year for the estimate


Historical data


Forecast period


Analysis and segmentation of the global live chat software market 2022-2027:

Competitive Landscape:

The competitive landscape of the market has been studied in the report with the detailed profiles of the major players operating in the market.

Comm100 Network Corporation, Freshdesk Inc. (Freshworks Inc.), Kayako, LiveChat Inc., Liveperson Inc., Logmein Inc., Provide Support LLC, Pure Chat Inc., SnapEngage LLC and Zendesk Inc.

The report has segmented the market based on region, type, deployment type and application.

Breakdown by type:

  • Informative live chat systems
  • Customer service live chat systems
  • Sales Live Chat Systems

Breakdown by type of deployment:

Breakdown by application:

  • BFSI
  • IT and consulting
  • Retail and e-commerce
  • travel and hospitality
  • Telecommunication
  • Health care
  • Education
  • Others

Breakdown by region:

North America: (United States, Canada)
Asia-Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)
Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
Latin America: (Brazil, Mexico, Others)
Middle East and Africa

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Main highlights of the report:

  • Market Performance (2016-2021)
  • Market Outlook (2022-2027)
  • Porter’s Five Forces Analysis
  • Market drivers and success factors
  • SWOT analysis
  • Value chain
  • Complete mapping of the competitive landscape
  • If you need specific information that is not currently covered in the report, we can provide it to you as part of the customization.

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About Us:

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IMARC’s information products include major business, scientific, economic and technological developments for business leaders in pharmaceutical, industrial and high-tech organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverages, travel and tourism, nanotechnology and new processing methods are at the top of the list. company expertise.

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