What to Look for in Reliable Device Management Software

ByLance T. Lee

Apr 28, 2022

For telephone service, or “telecom” companies looking to expand their value-added services, maintaining a fleet of smart TVs and other devices is a no-brainer. The challenge was getting the right device management software to properly manage these smart devices.

Meanwhile, not all electronics manufacturers that have joined the smart TV bandwagon have recognized the importance of developing their own operating system, or even their own device management software. Some companies felt that resources could be better spent elsewhere. So some manufacturers have signed up for Google’s Android TV operating system instead.

Why are telecom operators bundling Android TV devices?

Recognizing the needs of their customers, most telecommunications service providers offer bundled services. In addition to broadband, they often add a smart device at discounted rates. Why? Bundling is an effective strategy that works for both telcos and consumers. For telecom operators, offering a product such as an Android TV device that plays streaming services and other Internet-based content means increased usage of their services.

Video on demand (VOD), in particular, is particularly bandwidth-intensive, so telcos apply bundled promotions to convince customers to upgrade to higher plans that offer faster speeds and limits. higher. At the same time, tying the client to a contract means locking the client in for a fixed period.

Meanwhile, customers appreciate the cost savings offered by the telecom operator for the bundled hardware and service package. Receiving the right mix of hardware and service packages makes them think their choice of telecom provider is the right one. By providing them with the system they need to consume content, telcos are becoming forward-thinking, customer-centric businesses.

The need for reliable device management software

As more manufacturers and telecom operators bundle Android TV devices, the need for reliable device management software increases. Even after these devices arrive in homes, companies still need to make sure the software works well. However, servicing each individual device in its customer location is both impractical and expensive.

Related: The benefits of cloud-based AV management

A more practical approach is to provide over-the-air (OTA) updates from a central location. This ensures that all devices in the fleet can automatically and wirelessly receive critical software and firmware updates. Although most manufacturers and vendors have default software to do this, the legacy systems they use may not be sufficient. Broadband providers often deploy protocols such as TR-069 to provide remote updates for customer premises equipment (CPE). However, these older protocols can take days or even weeks to perform bulk service updates.

Features of modern device management software

Modern device management software must be able to leverage today’s technology to provide comprehensive, uninterrupted support to fleet devices anywhere, anytime. Ideally, the support software should contain the following features:

Cloud-based operations

Cloud-based device management software can do the job better, faster, and more efficiently. The convenience of remote cloud access means support teams can serve users from anywhere. This way, administrators and support staff can schedule updates without disrupting users. Additionally, the ideal device management software can perform diagnostics and updates selectively. They can choose to update a single device, a group of selected devices, or support the entire fleet at once.

Assign user permission levels

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Device management software should always provide different levels of user access so that sensitive data is only accessible to authorized personnel. It also protects the system software from any hacking attempt. For example, only system administrators and support teams can perform maintenance and update operations on devices. Marketing and sales personnel can access usage information and download/copy data.

Meanwhile, data managers and analysts can compile the information for analysis. Executives can have full access, which includes viewing device scan results. They can also approve permission level requests to other users. Keeping each user limited to their area of ​​responsibility helps secure users’ devices and personal information.

Fast time to market

Instead of taking weeks to install updates, cloud-based device management software can instantly push updates, patches, fixes, or new installs to devices. Fast delivery means less hassle for end users, who may experience issues when using devices with outdated software versions. It also ensures that all devices in the fleet will run the same software versions, eliminating incompatibility issues.

Fully remote capabilities reduce the need for support calls

Using fully remote device management software means that the entire session remains under the control of the remote administrator. The entire operation will require no assistance, eliminating the need for service calls between support teams and users during update sessions. Removing user presence means support teams can easily diagnose, repair and update devices at any time. It also means a drastic reduction in the need for customer calls or site visits to resolve software issues, saving valuable time and money.

Secure devices remotely and prevent subscription abuse

With full remote connectivity, administrators can accurately monitor and track devices across the fleet. When a device strays from its assigned location, administrators can lock or freeze the unit to prevent it from continuing to use it.

Using device management software with security features, administrators can monitor device usage to ensure customers are complying with terms of service. Geofencing and Geofencing features can automatically disable a device, when removing it or attempting to connect from an unauthorized device.


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